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The Root-Cause of Poor Decision Making Among MRO Professionals

Most of our prospective customers tell us that poor decision-making within their MRO organisation is rampant. What they don’t realise is that it is directly tied to their inability  for their staff to access MRO-related data in a quick and reliable manner.

Think about a maintenance engineer that has been given a work-order (from SAP Plant Maintenance, for example) that requires a, semi-monthly inspection on a safety-critical pump. While carrying out their assigned task, the engineer discovers that a replacement part is required to prevent a potential failure. With their laptop in hand, the engineer accesses their CMMS to locate the Bill of Materials (BoM) for the pump. Although they can locate the pump in question, there is no BoM information available. To try and locate the right part number, the engineer finds a similar pump in a different functional location that has a parts list available. After scrolling through a few pages of materials, they find what they believe to be the right part. There is, however, no information available regarding whether the part is stocked on-site. In this case, the engineer decides to send an email to the storeroom manager to try and find an answer. After moving on to other tasks, the engineer has not received a response to his email inquiry. The engineer opts to request that a new part be purchased. Using the part number discovered while digging around the CMMS, the engineer processes a fulfilment request for the part which comes in minimum quantity of 10 units.

Sounds reasonable, right?

Unfortunately, on top of losing almost 45 minutes to looking for required information, the engineer ordered a quantity of parts that are already stocked at a neighbouring facility only 35 miles away. When the fulfillment request is received by the purchasing department, it is approved and the parts are shipped to the engineer’s location.

Compounding the issue

Like the maintenance professional, the purchasing department is also unable to access the information they require to determine if a spare part is in inventory at another facility. In this case, time is wasted, money is burned, and excess stock is added unnecessarily. If the maintenance engineer could have quickly accessed the recommended part number and recognised inventory levels across multiple facilities, the story would have been much different. While this stands as very specific and isolated example, these types of scenarios are beyond commonplace in most spares-dependent organisations. As evidenced by our customers and partners, the cost to the business can be extraordinary.

How do we solve problems like this?

The sparesFinder platform includes a web-based search capability that has been optimised for mobile devices, designed to provide our customers with quick and easy access to their vital enterprise materials data. The application gives our customers the opportunity to “crawl” their catalogue and material master data using their choice of a parametric or Google-like search engine built to help operations, supply chain, procurement, inventory, and maintenance professionals find and utilise the information they require to do their job properly. Finder provides the missing piece that organisations desperately crave – a user-friendly, mobile, and intuitive solution that quickly provides employees with the information they need to be effective, when and where they need it.

If you would like to learn more about how we can help your MRO organisation make better, faster, and more informed decisions, check out Finder – a software solution designed specifically to address the issues discussed in this post.

James McDermott VP, Marketing at sparesFinder

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